EXPERIENCE
UIUX Designer
Tawk.to · Full-time
Mar 2025 - Present
Kuala Lumpur, Malaysia
At Tawk.to, I design and enhance seamless user experiences across web and mobile platforms, focusing on live chat, ticketing, and omni-channel integrations. My role involves:
• Leading end-to-end UI/UX design for new features and product enhancements.
• Collaborating with cross-functional teams (Product, Engineering, and Leadership) to align design decisions with business goals.
• Building scalable design systems that ensure consistency across desktop, mobile, and marketplace products.
• Driving user-centered research, prototyping, and usability testing to deliver intuitive experiences for millions of global users.
• Contributing to strategic product direction, ensuring a zero-learning curve and long-term scalability.
UIUX Designer
Nityo Infotech · Full-time
Userdata Sdn Bhd · Full-time
Oct 2023 - Mar 2025
Kuala Lumpur, Malaysia
Conduct user research to understand user needs and pain points, leveraging Gen AI for advanced data analysis and insights.
Create user personas to represent different types of users, utilizing Gen AI to predict user behaviors and preferences.
Develop user stories to describe the user experience, incorporating Gen AI-driven scenarios and interactions.
Create wireframes and prototypes to test and iterate on designs, using Gen AI tools to generate and refine design options.
Design user interfaces that are easy to use and understand, integrating Gen AI features for enhanced user experience.
Collaborate with developers to implement designs, ensuring seamless integration of Gen AI functionalities within the application.
Test and evaluate designs to ensure they meet user needs, employing Gen AI for automated usability testing and feedback analysis.
UIUX Designer
Upwork · Full-time
Jul 2016 - Jun 2023 · 7 yrs
Remotely
Conducted in-depth user research to identify pain points and design user-centered solutions.
Created wireframes, prototypes, and high-fidelity designs for web and mobile applications.
Developed scalable design systems to ensure visual consistency across digital products.
Collaborated with cross-functional teams to align design objectives with business goals Improved usability and accessibility through iterative design and user testing.
Applied best practices in information architecture to enhance navigation and content discovery.
Delivered clean, visually appealing UI designs that aligned with brand guidelines.
Presented design concepts and solutions effectively to stakeholders and clients.
Adapted designs based on feedback to continuously refine and improve the user experience.
Kept up-to-date with emerging design trends and applied new knowledge to projects.
Senior Visual Designer
SAK Developments · ContractoBasic
Apr 2019 - Aug 2020 · 1 yr 5 mos
Remotely
Lead Design Projects: Oversee the design process from conception to completion, ensuring high-quality outcomes.
Mentor Junior Designers: Provide guidance, support, and feedback to junior visual designers to foster their professional growth.
Strategic Vision: Develop and implement visual design strategies that align with business objectives.
Brand Development: Enhance and maintain brand identity through innovative and cohesive visual designs.
Stakeholder Collaboration: Communicate effectively with stakeholders to understand requirements and present design solutions.
Quality Assurance: Ensure all design outputs meet the highest standards of quality and consistency.
Project Management: Manage multiple design projects simultaneously, prioritizing tasks and meeting deadlines.
Innovation and Trends: Stay abreast of industry trends and emerging technologies to keep designs current and competitive.
Cross-functional Collaboration: Work with cross-functional teams, including marketing, product, and development, to ensure seamless integration of visual design.
User-Centered Design: Advocate for user-centered design principles, ensuring designs meet user needs and enhance user experience.
Performance Metrics: Analyze design performance metrics to continuously improve visual content.
Resource Allocation: Allocate resources efficiently to ensure project success and optimal team performance.
Senior Visual Designer
Artal Developments · Contract
Jan 2018 - Apr 2019 · 1 yr 4 mos
Remotely
Lead Design Projects: Oversee the design process from conception to completion, ensuring high-quality outcomes.
Mentor Junior Designers: Provide guidance, support, and feedback to junior visual designers to foster their professional growth.
Strategic Vision: Develop and implement visual design strategies that align with business objectives.
Brand Development: Enhance and maintain brand identity through innovative and cohesive visual designs.
Stakeholder Collaboration: Communicate effectively with stakeholders to understand requirements and present design solutions.
Quality Assurance: Ensure all design outputs meet the highest standards of quality and consistency.
Project Management: Manage multiple design projects simultaneously, prioritizing tasks and meeting deadlines.
Innovation and Trends: Stay abreast of industry trends and emerging technologies to keep designs current and competitive.
Cross-functional Collaboration: Work with cross-functional teams, including marketing, product, and development, to ensure seamless integration of visual design.
User-Centered Design: Advocate for user-centered design principles, ensuring designs meet user needs and enhance user experience.
Performance Metrics: Analyze design performance metrics to continuously improve visual content.
Resource Allocation: Allocate resources efficiently to ensure project success and optimal team performance.
Visual Designer
Tarek Nour Advertising - DDB Egypt
Feb 2013 - Feb 2014 · 1 yr 1 mo
Remotely
Create Visual Concepts: Develop innovative visual ideas that align with brand guidelines and project requirements.
Design Graphics: Produce designs for web, mobile, and other digital platforms, including icons, illustrations, and layouts.
Collaborate with Teams: Work closely with UX designers, developers, and product managers to ensure cohesive visual design across all platforms.
Ensure Consistency: Maintain visual consistency across all design elements and materials.
User Interface Design: Create user-friendly interfaces that improve user experience.
Stay Updated: Keep up with the latest design trends, tools, and technologies.
Prototype Development: Develop interactive prototypes to demonstrate design concepts.
Feedback Incorporation: Revise designs based on feedback from stakeholders and user testing.
Asset Management: Organize and manage design assets and resources.
Adherence to Deadlines: Ensure all design projects are completed on time and meet quality standards.
Visual Designer
MWG Advertising Agency
Jul 2016 - Jun 2023 · 7 yrs
Remotely
Create Visual Concepts: Develop innovative visual ideas that align with brand guidelines and project requirements.
Design Graphics: Produce designs for web, mobile, and other digital platforms, including icons, illustrations, and layouts.
Collaborate with Teams: Work closely with UX designers, developers, and product managers to ensure cohesive visual design across all platforms.
Ensure Consistency: Maintain visual consistency across all design elements and materials.
User Interface Design: Create user-friendly interfaces that improve user experience.
Stay Updated: Keep up with the latest design trends, tools, and technologies.
Prototype Development: Develop interactive prototypes to demonstrate design concepts.
Feedback Incorporation: Revise designs based on feedback from stakeholders and user testing.
Asset Management: Organize and manage design assets and resources.
Adherence to Deadlines: Ensure all design projects are completed on time and meet quality standards.
Looking to start a project or you need consultation? Feel free to contact me.